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Why your links share as a bare URL, and how to fix the preview image

What the error means

A page without a valid og:image (or with one that fails to load, is too small or is an unaccepted format) shares to social platforms and chat apps as a bare URL or a broken thumbnail. Twitter needs the twitter:card family or falls back to Open Graph; Slack, WhatsApp, LinkedIn and Facebook read og:image only.

Why Google rejects it

Every platform unfurls a link by fetching its own copy of the page and the image — never the browser cache, and often a different user agent that your CDN may block. That is why a preview can look fine for you and broken for everyone else: their fetcher is a bot, and bot rules apply to it.

How to fix it

  1. Add og:image to the page head pointing at an absolute https URL — relative paths and http images are ignored by several platforms.
  2. Use 1200×630 PNG or JPG, under about 5 MB. SVG is not rendered by any major platform; an SVG og:image is the same as none.
  3. Keep the image publicly reachable: no login walls, no hotlink protection, no expiring signed URLs.
  4. Fix caching after a change: platforms cache aggressively. Use their debugger (Facebook Sharing Debugger, PostInspector for LinkedIn) to force a refetch.
  5. Add twitter:card (summary_large_image) so X renders the large card instead of falling back.
Find out if this is happening to you

Shipwork reads the OG and Twitter tags on your sampled pages and requests the og:image URL itself, reporting pages with no preview image or one that does not load. Free, no account, no signup — paste your store address.

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