Refund policy
Plans and credit packs work the moment you buy them, so sales are final. We make exceptions when a purchase was clearly a mistake.
Sales are final
A plan or credit pack starts working as soon as it is bought: the free-tier cap lifts, watches start, credits can be spent. Because of that, payments are not refundable as a rule.
When we do refund
We review these cases one by one, and refund to the original payment method through Stripe when:
- Nothing was used. You were charged and have not used the plan or any of the credits.
- You subscribed by mistake. For example, you bought the same plan twice or picked the wrong one, and you tell us promptly.
- It renewed by mistake. A renewal went through that you meant to cancel, and you have not used the plan since it renewed.
To ask, email hello@shipwork.io as soon as you notice, with the Stripe receipt or the email on your account.
Cancelling
Monthly and annual plans renew automatically until cancelled. Cancel any time from the billing portal, linked on your account page and in every receipt. The plan keeps working until the end of the period already paid for; we do not pro-rate the rest of it.
Credits
Unused credits are not refundable and last 12 months from purchase. If a paid run fails on our side, its credits go back to your balance automatically.
Plans ended for misuse
A plan ended under the fair-use rule (for example, using it as a proxy to crawl sites you do not own) is not refunded.
The free checks
Every checker is free, so there is nothing to refund.